Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to example@domain.com.
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- About Change / Cancel Order
- About Returns and Exchanges
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About Product
Q: Can I machine wash my Daneey products?
A: Some Daneey products are machine washable, but it's best to follow the care instructions on the product label to ensure longevity and quality.
Q: Are there any specific cleaning products I should avoid using on Daneey products?
A: Avoid harsh chemicals, bleach, and strong detergents when cleaning Daneey products, as they may damage the materials. Stick to mild cleaners for best results.
Q: What is the best way to dry Daneey products after cleaning?
A: For optimal results, air-dry your Daneey products in a well-ventilated area away from direct sunlight to prevent color fading or damage.
About Change / Cancel Order
Q: Can I make changes to my order after it has been placed?
A: We strive to process orders quickly, but if you need to make changes, please contact our customer service team immediately for assistance.
Q: Is it possible to add items to an existing order?
A: Adding items to an existing order may be possible if the order has not been processed yet. Contact customer service promptly to inquire about adding items.
Q: How can I cancel my order before it has been shipped?
A: If you wish to cancel your order before it has been shipped, please contact our customer service team with your order details for assistance.
Q: What should I do if I want to change the shipping address for my order?
A: If you need to change the shipping address for your order, contact customer service as soon as possible to update the information before the shipment is processed.
About Returns and Exchanges
Q: I made a mistake to placing the wrong order/do not like my product, can I return it?
Yes, you can, but you need to contact us via email first after you receive the parcel. As you placed the wrong order/you don`t like it,which is a return for personal reasons, so we will remove $29 from your refund as the loss of freight and handling fee, please kindly understand that.
Q：What if my order arrives damaged or missing item?
Please report any damage to UPS when they deliver your package. Please inform us of any damage or missing items within 24 hours.
Q：If I refuse to accept the package, can I get a full refund?
If the returning is due to our problems (such as incorrect products, quality problem of products), we will provide a full refund for you after confirmation. But you need to contact us about the defective items via email within 2 days. Without any prior report/notification, we will not issue a refund. So if you believe you have received an incorrect item, please kindly contact us within 2 days after receiving your package.
Q: Can I exchange a product for a different size or color?
A: Depending on availability, exchanges for different sizes or colors may be possible. Contact customer service to inquire about product exchanges.
Q: How long do I have to initiate a return or exchange after receiving my order?
A: To initiate a return or exchange, contact customer service within 30 days of receiving your order for assistance with the process.
Q: WHAT SHOULD I DO IF I RECEIVE THE WRONG OR DAMAGED PRODUCT?
We apologize for the inconvenience you have experienced. If your package is damaged when it was received, please contact us immediately at service@daneey.com, with photos as required below for the purpose of reporting this to the courier company:(1). Photo of the exterior packaging (flyer bag that contained all the items)(2). Photo of all the items placed inside the exterior packaging(3). Photo of the actual item that was damaged/broken (indicating that it is not in useable condition)Once we assess the damage and investigate the incident with the courier company, we will help you with the process of appropriate compensation.NOTE: Please remember that you must contact us within 14 days from the date the order was delivered.Compensation is not guaranteed if the phtotos are not provided as required.