At Daneey, we are committed to providing exceptional service and ensuring your complete satisfaction. We want you to have a smooth and enjoyable shopping experience with us. That's why we offer the following Service Guarantee:
Pre-Sale Service:
1.Product Consultation: Our sales team is available to provide you with detailed information and advice regarding product features, functionality, and suitability. Whatever product you're interested in, we strive to offer comprehensive guidance to help you make an informed decision.
2.
Size and Material Guidance: If you have any questions about product sizes or materials, we can provide you with accurate measurements and material guidance to ensure you select the right product that meets your expectations.
3. Quick massages reply— We check emails and messages within 2 hours, answer questions ASAP.
4. Considerate packages tracking service— We give your tracking number the first time when we send the hair out.
After-Sale Service:
Product Warranty: We offer a reasonable product warranty period to ensure that your purchases are free from defects within a specified timeframe. If you encounter any quality issues, please contact us promptly, and we will assist you in resolving the problem.
Returns and Exchanges: We provide a hassle-free returns and exchanges process. If you are not satisfied with your purchase, you can refer to our Returns and Exchanges policy for instructions. Please note that certain conditions may apply, so please review the policy details carefully.
Customer Support: Our dedicated customer support team is available to assist you with any inquiries, concerns, or issues you may have. Whether you need help with product usage, order tracking, or general inquiries, we are committed to providing timely and helpful assistance. Contact us through our website, email, or phone, and we'll be glad to help.
Customer Care:
Product Instructions: Please read and understand the product instructions and guidelines before using the products. Proper usage is essential for your safety and the optimal performance of the products.
Cleaning and Care: Follow the recommended cleaning and care instructions for the products. This will help extend their lifespan and maintain their appearance and performance.
Product Limitations: Pay attention to the product's usage restrictions and applicable scope. Make sure you understand the intended environment and purpose of the product to avoid unnecessary damage or safety risks.
Safety Warnings: Particularly for children's home textile products, adhere to safety warnings and usage recommendations to ensure the safety of children.
We stand behind our Service Guarantee and are committed to providing you with an exceptional shopping experience. If you have any questions or require further assistance, please don't hesitate to reach out to us.
Thank you for choosing Daneey Creative Home Textiles. We appreciate your trust and look forward to serving you.
